Terms & Conditions

In order to finalize your party booking, we require that you agree to the following party terms and conditions. If you have questions regarding any of our policies please email us at info@thepaintedpalaces.com

 

 

Seattle’s Princesses by The Painted is not responsible for accidental injuries or property damage. It is the responsibility of the host and/or parents to provide appropriate supervision. If a child is misbehaving, and putting others at risk, the parent MUST take that child aside.

 

In the case of dangerous inclement weather both the performer and the client have the right to reschedule the party. Refunds will not be given for the retainer payment but we will prioritize your new preferred date or can change your party to a virtual party.

              

Jump to in person party terms and conditions

Jump to virtual party terms and conditions

 

 

GENERAL POLICIES AND REMINDERS

(Please review and keep this portion for your records)

 

  • Absolutely no refunds will be given after performance is completed.

  • We do not provide refunds on the retainer should you choose to cancel your party for any reason. Reschedules may be permitted on a case by case basis with advance notice. All retainers to secure your date or payments made prior to your party are non refundable.   

  • Specific actresses may be requested but are not guaranteed.      

  • If you are late for your party, the performer is not expected to stay later. They will stick to the original time frame. If in the unlikely event the performer is late due to traffic, weather conditions, unforeseen complications or other acts of God a phone call will be made to inform the client of the delay with an estimated time of arrival. Any missed time will be made up for at the end

  • Provide adequate space for group activities 

  • In the case of outdoor parties, provide a shady area for performers or coverage from rain

  • For face painting we will need a corner of a table and two chairs for child and face painter 

  • We do not represent any Disney or copy-written character. 

  • Parents must supervise their children. Our performers are to provide entertainment, not discipline for the children. If a child is being unsafe the parent must take the child aside.  

  • Gratuity is not required but if you feel your performer exceed your expectations it is always appreciated and can be given in cash or added to your final payment. 
     

COVID POLICIES AND REMINDERS

Please note that all of our covid policies come from state regulations and must be
enforced in order to comply and for the safety of our staff and your guests. 

 

  • Anyone showing signs of illness or who has been exposed to COVID-19 within the past 14 days may not attend the party.

  • Guests must maintain at least 6 feet of distance between themselves and Painted Palace staff and performers.

  • Performers must have adequate room to lead activities while being able to maintain 6 feet of distance between themselves and guests.

  • If a party/gathering will be held outside the space must be safe for all performers and guests including protection from rain, intense sun, traffic, etc.

  • Party balance must be paid in advance. If you wish to tip your performer(s) please do so via cash or check placed in an envelope with the character name clearly written on it and handed to them discreetly or placed into their bag.

  • Guests must wash/sanitize hands frequently and party area must be kept as clean and sanitary as possible.

  • If the party is held indoors, performers and any non-costumed assistants must have access to a sink and be able to wash their hands at any time.

  • Party hosts may not ask anything of our performers or non-costumed assistants that violates our policies or puts them in harms way.

  • We understand that it may be hard for little ones to understand why they can’t touch and hug their favorite princess. We’ve seen this used as a great teaching moment about how we all need to be careful not to spread germs, especially right now, so we all want to keep our distance to keep everyone safe and healthy.  Explaining this before the princess arrives can help make things easier to understand and remember once the excitement starts!

  • For indoor parties, performers and assistants will wear masks while inside per Washington State regulations. Performers may remove masks when outside if at least 6 feet of distance can be maintained. 

  • Should state or county regulations change in a way that makes it so an in person party is not allowed, we will modify your party type to be a virtual party and will adjust the balance or you will have the option to reschedule. Refunds will not be given.

 

In Person Parties

 

Virtual Parties

GENERAL POLICIES AND REMINDERS

(Please review and keep this portion for your records)

 

  • Absolutely no refunds will be given after performance is completed.

  • We do not provide refunds on the retainer should you choose to cancel your party for any reason. Reschedules may be permitted on a case by case basis with advance notice. All retainers to secure your date or payments made prior to your party are non refundable.   

  • Specific actresses may be requested but are not guaranteed.      

  • If you are late for your party, the performer is not expected to stay later. They will stick to the original time frame.

  • In the unlikely event the performer is late due to technology or any other issue, a phone call will be made to inform the client of the delay with an estimated start time. Any missed time will be made up for at the end

  • We do not represent any Disney or copy-written character. 

  • Parents must supervise their children. Our performers are to provide entertainment, not discipline for the children. If a child is being unsafe the parent MUST take the child aside.  

  • Party balance must be paid prior to the start of your party. If you wish to tip your performer(s) please email us at info@thepaintedpalaces.com and we can assist with virtual tip payment. 

  • Performers may mute the party from time to time in order to ensure that everyone can hear. Guests are welcome to unmute at any time if they wish to talk. 

  • If anyone is acting in an inappropriate manner such as harassment of our performer or other guests, inappropriate visual behavior, or extreme foul language during a kids party, our staff will remove them from the party immediately or stop the party depending on the severity. No refund will be given, however, we will contact you with an explanation of why these actions were taken.

COVID POLICIES AND REMINDERS

  • Party hosts may not ask anything of our performers or non-costumed assistants that violates our policies or puts them in harms way.

  • We understand that it may be hard for little ones to understand why they can’t touch and hug their favorite princess or have their party in person. Explaining this before the party starts can help make things easier to understand and remember once the excitement starts!

  • In the rare case that our performer is not able to perform the party due to covid exposure or illness we will do our best to replace them with another performer. If for some reason we do not have another performer available for the same character you will be given the choice to choose another character or reschedule the party for a later date and will be given a discount of 10% on the total party balance.